Cardiology
AMC vs CMC for Medical Equipment: Which Service Contract to Choose
After the warranty period, a service contract protects your equipment and your budget. The two common options are AMC and CMC.
AMC (Annual Maintenance Contract)
- Scheduled preventive maintenance visits.
- Breakdown labour.
- Parts charged separately.
- Lower annual fee.
CMC (Comprehensive Maintenance Contract)
- Preventive maintenance.
- Breakdown labour.
- Most spare parts included (excluding consumables and specified items).
- Higher annual fee, but predictable costs.
Comparison
| Factor | AMC | CMC |
|---|---|---|
| Preventive visits | Yes | Yes |
| Labour | Yes | Yes |
| Spare parts | Extra cost | Mostly included |
| Cost predictability | Lower | Higher |
| Best for | Simple, low-risk devices | Critical, high-value systems |
Which equipment needs CMC?
- rTMS and computerised ECT.
- Video EEG and TMT systems.
- Equipment where downtime affects patient care.
AMC may suit
What to include in the contract
- Number of preventive visits per year.
- Response time for breakdowns.
- Uptime commitment.
- List of covered and excluded parts.
- Calibration and safety checks.
RS Enterprises offers service support across East and Northeast India. Ask about service contracts.
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Frequently Asked Questions
When should I start an AMC/CMC?
Immediately after the warranty ends, to avoid gaps.
Are consumables covered?
Usually not — electrodes, paper, mouthpieces and similar items are excluded.
What uptime should I expect?
Agree response and uptime targets in the contract.
This article is for general information for healthcare buyers and professionals and is not medical advice. Clinical decisions should be made by qualified practitioners.